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Chrls Iicey | Profile
October 11, 2010

This approach for measure development is an essential component of a larger framework to improve the quality of care that also requires active participation of providers, consumers, payers, tiffany necklaces sale policy-makers (Figure 1). To overcome challenges in measuring mental health care quality and achieve the stages outlined in this framework, we propose 3 strategies: mental health quality measures themselves need to be refined and further validated; information technology in mental health care needs to be improved to facilitate not only electronic data capture but also improved performance tracking; and providers, consumers, professional organizations, health care organizations, and other stakeholders need to be more involved in the quality measurement, implementation, and improvement process.Improve Mental Health Measures Over TimeTo improve mental health quality measurement, the measures themselves need to be refined, particularly for processes and outcomes of care using the aforementioned criteria. These measures should also be vetted by multiple stakeholders who have a vested interest in improving mental health care (for example, payers, consumers, providers, and policy-makers) to maximize the chances of their acceptance and use. Consumers can be a powerful force in the refinement and implementation of performance measures, and involving them in the decision-making process can facilitate consumer acceptance of quality measurement. Providers also need additional information on tiffany rings sale measurement, especially within the context of evidence-based care; and they need to be actively engaged in the process of improving quality at multiple levels (for example, payment, licensure, organization and [or] information technology). Evidence suggests that only a fraction of social workers receive training in evidence-based care, and little if any on quality improvement.28 In the past, community-based mental health providers have rarely been given the opportunity to provide substantive input on the development and implementation of mental health quality indicators in general. As the ultimate so-called end-users of quality indicators, front-line providers have important insight into their clinical meaningfulness and feasibility for application to routine patient care. Hence their acceptance of indicators is crucial if they are to be applied to monitor uptake of evidence-based care, for policy-level incentives that reward high quality of care such as P4P, as well as for sustaining clinical quality improvement over time.

In addition, a balanced portfolio of structure, process, and outcomes measures should be used in mental health. Such a strategy is useful for several reasons. First, it prevents organizations from so-called gaming, by considering the structures in place to support evidence-based care along with patient outcome and tiffany pendants sale processes. Second, process measures are most subject to provider control. Finally, outcomes can provide valuable information on quality of care, but require sophisticated risk adjustment approaches that are still in development.Efforts to achieve consensus on a core set of quality measures that are meaningful and feasible to multiple stakeholders, as well as broadly representative of the mental health care system, are beginning to show some promise. In 2004, Hermann et al29 identified 28 measures for assessing mental health treatment that ranged from access, assessment of mental health symptoms, and continuity of care, to coordination, prevention, and safety. These measures were selected from among more than 100 previously identified mental health care process measures by a 12-member panel of stakeholders from national organizations using a 2-stage modified Delphi consensus development process. Panelists rated each measure on 7 domains using a 9-point scale (1 = best). Measures were then mapped to a framework of system dimensions to tiffany bangles sale a core set with the highest ratings for system characteristics within each dimension. Overall, mean ratings for meaningfulness were: clinical importance (2.29); perceived gap between actual and optimal care (2.59); and association between improved performance and outcome (2.61). For feasibility, mean ratings were clarity of specifications (3.39); acceptability of data collection burden (4.77); and adequacy of case-mix adjustment (4.20). About one-half of the indicators lacked supporting research evidence; many were rated infeasible, primarily owing to lack of risk-adjustment (case-mix adjustment) data; and some were likely to achieve a ceiling effect (for example, antipsychotic prescription for schizophrenia, more than 1 mental health visit in 12 months, and assessment of alcohol or drug abuse). Based on these findings, 12 of the 28 measures, including 10 that could be constructed using administrative data and 2 that could be dichotomized to evaluate mental disorders and SUDs separately, were then used to develop statistical benchmarks for quality of care for mental health disorders and SUDs.29



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